Darkblack accepts returns for products purchased on the Darkblack website only. If you purchased Darkblack at a retail store or another website we can not arrange a return for you, you need to work with the store or website you originally purchased from and adhere to their policies.
You must inform us of your intention to return the item within 7 days of the delivery date.
Items must be in an unworn condition and with the original packaging.
There may be additional charges for postage on the new item.
If you guess your ring size and the ring needs to be altered, you will incur an alteration fee.
Unless the goods are damaged or defective or not as specified in your order, you are responsible for the cost of returning the goods.
If the goods were faulty or incorrect then the cost of return postage will be refunded to you.
Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning goods.
We will repair any manufacturing fault at no cost within 6 months of the purchase date. Proof of purchase is required.
Manufacturing faults do not include:
Chipped, cracked or broken gemstones.
General wear and tear including rings that have bent out of shape or oxidized.
Plating that has worn off.
If you would like any of the above repairs made, we can assess the damage and will let you know the cost before proceeding.