Terms & Conditions
TERMS OF USE
While every attempt is made to provide accurate and up-to-date information on this website, we do not accept liability for any inaccuracies, errors or ommissions.
Colours may vary slightly from those shown on the website due to the limitations of internet technology.
The website is updated regularly but where goods are temporarily or permanently out of stock we will contact you to arrange a replacement or a refund.
Views expressed on websites linked to and from this website are the views of the respective website owners or contributors and are not necessarily views held by our company.
Website Statistics
We collect information about how people are using our website in order to further improve our website.
By using this website you are agreeing to the above terms.
Returns & Exchanges
Darkblack accepts returns for products purchased on the Darkblack website only. If you purchased Darkblack at a retail store or another website we can not arrange a return for you, you need to work with the store or website you originally purchased from and adhere to their policies.
You must inform us of your intention to return the item within 7 days of the delivery date.
Items must be in an unworn condition and with the original packaging.
There may be additional charges for postage on the new item.
If you guess your ring size and the ring needs to be altered, you will incur an alteration fee.
Unless the goods are damaged or defective or not as specified in your order, you are responsible for the cost of returning the goods.
If the goods were faulty or incorrect then the cost of return postage will be refunded to you.
Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning goods.
REPAIRS
We will repair any manufacturing fault at no cost within 6 months of the purchase date. Proof of purchase is required.
Manufacturing faults do not include:
Chipped, cracked or broken gemstones.
Broken chains.
General wear and tear including rings that have bent out of shape or oxidized.
Plating that has worn off.
If you would like any of the above repairs made, we can assess the damage and will let you know the cost before proceeding.
PAYMENT & SHIPPING
Payment Methods
All prices are shown in NZ dollars. International orders may be subject to local taxes or duties. We accept Visa and Mastercard credit card payments via Paypal.
Gift Certificates
Please check your details are correct when entering the recipient information. If the certificate has not been redeemed within 6 months, it can not be refunded.
Shipping
Your shopping cart displays the goods you have purchased. We dispatch orders within 3 to 10 days of receipt of payment and will email you if there are any delays.
New Zealand
Orders to destinations within New Zealand will be sent by courier post couriers and are tracked. Items may need to be signed for, so if you are not at home we recommend having your item sent to your work address. Items will arrive within 1-3 working days after sent.
Australia
Australian deliveries will arrive 3 to 10 days working using NZ Post, International Air. Tracked Australian deliveries will arrive 2 to 6 working days using NZ Post, International Economy Courier.
Rest of World
Deliveries to all other destinations will arrive 3 to 10 days working using NZ Post, International Air.
Lost or Damaged Items
If a package does not arrive, or it arrives damaged, please contact us within fourteen days from confirmation of dispatch to claim insurance on the item. We will require your details, the details of the item that was lost, and the tracking number we sent you with confirmation of dispatch. If a damaged item has arrived we require it to be returned to the postal authority in your country as near as possible in the same condition as when it was delivered. We will then replace your item free of charge. We are not liable for and will not replace or pay compensation for loss of, or damage to, items we send if: • the item is seized by Customs or any other government agency. • the item is sent to a country where no postal or courier service exists. • the loss or damage is the result of an event beyond our reasonable control. • the loss or damage occurs after delivery. • the item was authorized to be sent without tracking or without insurance.